Satisfaction survey

  Query pending receipts
  Receipts download
  Payment of bills
  Request change of address and/or direct debit
  Claim and/or recommendation
  Others: 

  None, it seems accurate and correct
  Photos/images
  Explanatory development of the different sections
  Improved accessibility in your virtual office

Comment on the aspects to improve:

• Has accessibility to the virtual office been fast?
  

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• Are you satisfied with the information provided in your virtual office?
  

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  What is the reason for your dissatisfaction? if it is, explain which one:
  

• Have you ever visited our offices? check according to your answer
  

    Yes, frequently
    Yes, sometime
    No, I manage it through my bank
    Never

  If yes, check:

  • Rate the professionalism of the staff
    

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  • Rate the clarity of the information you have received in your management
    

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  • Rate the estimated waiting time to carry out your procedures
    

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